Excellence in Learning

Progression Training provides high quality training across Wales and the UK, specialising in Health & Social Care.

Customer Service

These qualifications cover levels appropriate for learners at any stage of a career in Customer Service, from those who are just starting out – handling customer queries -to those responsible for an organisation’s overall customer service strategy – analysing customer feedback and planning improvements.

Depending on which level you take, you’ll cover areas such as;

– Communicate using customer service language
– Follow the rules to deliver customer service
– Maintain a positive and customer-friendly attitude
– Deal with customers face to face
– Do your job in a customer-friendly way
– Organise the delivery of reliable customer service 

Level 1

This level will suit you if you are new to customer service, and are looking to gain basic knowledge, understanding and experience of dealing with customers.

Level 2

This level will suit you if you have some experience in customer service and you are able to handle more difficult customers. You are looking to improve your own skills and become more involved in making improvements to your team’s level of customer service.

Level 3

At level 3 you are able to respond to customers’ issues at a strategic level, suggesting improvements to customer service strategies and helping in their implementation.

Level 4

This level is ideal if you are responsible for developing and implementing customer service strategies for your team, department or organisation. You’re looking to develop the skills needed to manage and resolve challenging issues raised by customers.